Refund Policy

This Refund Policy outlines the terms and conditions for refunds of The Tariff Research Company's services, operated by Portola Ventures Ltd, 3rd Floor, 86-90, Paul Street, London, England, United Kingdom, London EC2A 4NE.

Subscription Services

We offer the following refund terms for our subscription services:

• Essential Tier: Full refund available within 14 days of purchase if the user is not satisfied with the service.
• Advanced Tier: Full refund available within 14 days of purchase if the user is the user is not satisfied with the service.
• Command Tier: Custom refund terms as specified in your service agreement.

Refund Process

To request a refund, please contact our support team at team@portolaventures.com with your account details and reason for the refund request. We aim to process all eligible refund requests within 5-7 business days.

Payment Processing

Refunds will be processed using the same payment method used for the original purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to appear in your account.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: team@portolaventures.com